Our ordering process is pretty simple. Just email us the exact model of the bag from our page or you can send us the pic. from Google search. We will check the availability. You will get the status and the price within 24 hrs to your email along with instructions to pay. If your bag is not available with us we will inform you about it. This ensures that you never pay unless your order is in stock.
We accept Western Union or Bank Transfer. Due to the high charge back rate when using PayPal or Credit Card, we do not accept these payment methods, to avoid scamming.
We will repair your bag regardless of how long you have had it for, as long as you bought it from us.
Please bear in mind that you will pay for return shipping to us, and for us to ship back to you. We are not held responsible for any customs issues for any part of the shipping process.
We pride ourselves on the quality of our bags, and we will not ship anything out that does not meet our very high standards. Sometimes we get delivered a sub-standard bag, and it does not pass our inspection, so we send it back to the maker and we must wait for a new one to arrive to us. This sometimes can take some time, up to a few weeks. This is indeed frustrating for everyone, but we would rather wait a few more weeks and ship you something perfect than ship you a less than perfect bag.
When we have received your payment we will go ahead and inspect your bag personally, and if it passes our QC (quality control) check we will send you QC pictures of your order for you to approve or disapprove.
If you approve, we will proceed to shipping your order out. If you disapprove your order (please tell us why) we will return your order and get replacements sent to us.